Privacy policy

PRIVACY POLICY – DRAZE

This Privacy Policy (“Policy”) is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. This Policy is an electronic record under Section 2(t) of the Information Technology Act, 2000 and does not require any physical or digital signature.

INTRODUCTION

The online store (“Online Store”) is owned and operated by Draze, under the laws of India.

Users are requested to carefully read and understand this Policy before accessing or using the Online Store. Through this Policy, Draze explains how user information is collected, used, and protected while providing services. This Policy is binding on all users, and those who do not agree should not use the Online Store.

Draze reserves the right to modify or update this Policy at any time without prior notice. Continued use of the Online Store signifies acceptance of any changes. Draze may refuse service to users who do not comply with this Policy.

USER INFORMATION

“User Information” refers to personal data such as name, email address, residential address, phone number, and any other information required to provide services. Users may choose not to provide such information but may not be able to access certain services.

If information is submitted on behalf of an organization, the user must be authorized to do so.

Draze collects information when users:

Create accounts
Browse products
Make purchases
Participate in promotions or contests
Contact customer support

Technical data such as IP address, login details, device information, and browsing activity may also be collected for security and performance purposes.

We may use cookies to enhance user experience, store preferences, and analyze trends. Users can choose to disable cookies through browser settings.

Users may update their information anytime, and previous records may be retained for internal purposes.

USE OF INFORMATION & DISCLOSURE

User Information is used to:

Respond to queries and provide support
Improve and personalize user experience
Prevent fraud and misuse
Process transactions and deliver products
Send updates, offers, and marketing communications
Maintain website functionality and security

Information may be disclosed if required by law or to protect rights and safety. It may also be shared with trusted third parties such as:

Delivery partners
Payment processors
Technical and service providers

Draze does not sell or trade personal information without user consent.

Users may opt out of promotional communications at any time.

SECURITY & USER RESTRICTIONS

Draze implements standard security measures to protect user data. However, no system is completely secure.

Users must keep login credentials confidential and are responsible for all activity under their account.

Draze reserves the right to disable accounts in case of violations.

Draze shall not be held liable for data loss due to force majeure events such as natural disasters, cyberattacks, system failures, or other uncontrollable circumstances.

THIRD-PARTY WEBSITES AND LINKS

The Online Store may contain links to third-party websites. Draze is not responsible for their content or privacy practices.

Users are advised to review third-party policies before engaging with such platforms.

Third-party advertisers may use cookies or tracking technologies, over which Draze has no control.

GENERAL TERMS

This Policy should be read along with the Terms of Service and Terms of Sale.

User data may be stored even after account inactivity for compliance and record-keeping purposes.

Information may be processed outside India with trusted partners, in accordance with applicable laws.

User-generated content (reviews, comments, etc.) may be publicly visible, and Draze is not responsible for misuse by third parties.

IMPORTANT NOTE

Please ensure you record an unboxing video at the time of delivery. This is required in case of issues such as missing items, incorrect products, or damages. Refunds in such cases will only be processed if a valid unboxing video is provided.